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Appell Pie
The Techie Zone
Howard Appell ◆ Today’s Restaurant Publisher
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Back in the day there was a TV show called the Twilight Zone where bizarre stories were told in black and white. Stories of aliens, world destruc- tion, monsters and more. The words “I felt like I was in the Twilight Zone” be- came the go to phrase when strange things happened to you. I feel like I am in the Twilight Zone now, or is it the Techie Zone.
It all started two months ago when my smart phone started to delay the re- ceipt of my emails. I have Tech Coach on my phone so I called in to find out how to correct the problem. The Tech was polite and eager to help me correct the problem and set out to take control of my phone and show his stuff. By the time he finished my Outlook was not working anymore and he could not get it back. He said I should call him back on the toll free number the following day ask for him. Sounds easy enough except you can’t do that because Techs are located all over the country in dif- ferent time zones with various days off. I called in again and spent three hours on the phone with a new another Tech who also couldn’t figure out what was wrong. Remember now I have no email service at all on my phone because Outlook is gone. This went on for two weeks. Pause and shift to my home.
My wife tells me that our TV in the bedroom has died and I said well we had a good run with it so we’ll buy a new one to replace it. I’m not a shop- per, I go to a store and buy what I want. So off we went to the local big box elec- tronic store. The TV’s are all displayed on the floor of the store and two caught my eye. The price difference of the two were maybe $30.00 so I asked the so called salesman what the difference
between the two was. He looked at me like I had just landed from Venus and began telling me things in a language I didn’t recognize and never answered my question. Frustrated beyond words I chose one and took it home to install it. We then disconnected the old dead TV and assembled the new TV and hooked it up to our brand new cable company’s hardware. It worked just like the old TV. Black screen and stut- tering whistling sounds.
After the cable company Tech came out we had to return the new TV. Back to my phone. The next Tech was very charming and after three days of con- versations I felt like she was my daugh- ter. She was calling me every day. She did install another email program on my phone but not Outlook as I had. I could have lived with the phone the wayshesetitupbutIhadafewextra minutes so I made the fatal mistake of call Tech Coach again. This time I got the self-anointed supreme expert of all phones. He not only took over my phone but my desktop too in an effort to get Outlook back. What he managed to do was to change my desktop so that Outlook does not function properly at all anymore. I had my Webmaster, my IT expert and the cable company all tell me they are not responsible nor do they know how to correct it yet, they all held individual pieces of the proposed solution. Are you understanding the Twilight Zone connection yet? I could keep going but I’m getting annoyed just reliving it all again.
I don’t know the moral of this story because it is still ongoing. I guess the only thing to do is to check your local cable listings for episodes of the Twilight Zone so you’ll understand my frustration.
P.O. Box 273264, Boca Raton, FL 33427-3264 (561) 620-8888 ◆ Fax (561) 620-8821 howard@trnusa.com ◆ www.trnusa.com
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PUBLISHER .............................. Howard Appell ASSOCIATE EDITOR ....................... Wesley Paul CONTRIBUTING EDITOR............... John Tschohl CIRCULATION MANAGER ............. Eric Spencer ADVERTISING MANAGER ..... Howard McKinney ART DIRECTOR ...............................Jim Pollard SALES MANAGERS ................... Terri McKinney .......................................... William Lagusker
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